The Kliman Group’s mission is to help organizations transform and grow their businesses by mining and implementing customer feedback. We offer a proven track record in creating, facilitating, and managing customer advisory boards designed to develop new and innovative business products, services, and models.

01. Customer Advisory Board/Think Tanks

Strategic feedback and advice from customer thought leaders help improve and leverage sales, marketing, and operational activities. We create and facilitate think tanks that reveal industry trends and innovative business models, foster meaningful relationships with key customers, and create groups of respected and well-known ambassadors.

02. Leadership Coaching

Influential leaders commit to lifetime learning. We work with C-Suite executives to increase self-awareness, improve professional relationships and expand organizational potential.

03. Guest Experience Analysis and Reporting (Secret Shopper)

Analysis and detailed documentation of guest experiences to guide and enhance hotel, airline, and cruise line products and services and improve efficiencies.

The Kliman Group

David Kliman


Meeting facilitator, trend hunter, connector of people & ideas, pilot & world traveler. National Geographic magazine captured me early in life, and I’ve been smitten with the urge to explore and travel my entire life. I’ve been to and experienced 128+ countries, all 50 United States and all 13 Canadian provinces and territories.