Hunting trends and
transforming businesses

Hunting trends and transforming businesses

ABOUT

Meeting facilitator, trend hunter, connector of people & ideas, pilot & world traveler. National Geographic magazine captured me early in life and I was smitten with the urge to explore and travel. I’ve traveled to and experienced 120+ countries, all 50 United States and all 13 Canadian provinces and territories.

MPI International Meeting Planner of the Year
“One of the Most Influential People in the Meetings Industry” (Meeting News)

Co founder of the Events Industry Council APEX COVID Business Recovery Task
“Past International Chairman of MPI – Meeting Professionals International”
Named Top 25 Influencer of the Meeting Industry by Northstar Meetings Group for 2020

SERVICES

Customer Advisory Board/Think Tanks

Strategic feedback and advise from customer thought leaders helps improve and leverage sales, marketing and operational activities. We create and facilitate think tanks which reveal industry trends and innovative business models, foster meaningful relationships with key customers and create groups of respected and well known ambassadors.

Leadership Coaching

Effective leaders commit to lifetime learning. We work with C-Suite executives to increase self-awareness, improve professional relationships and expand organizational potential.

Guest Experience Analysis and Reporting (Secret Shopper)

Analysis and detailed documentation of guest experiences to guide and enhance hotel, airline and cruise line product and services and improve efficiencies.

MISSION

The Kliman Group's mission is to help organizations transform their businesses by mining and implementing customer feedback.

We offer a proven track record in the creation, facilitation and management of customer advisory boards designed to develop new and innovative business models.

COVID-19 completely disrupted the tourism industry. In addition, global growth and innovations such as AirBnb have created the need for new business models in the travel and events space. Sales and marketing ecosystems were once the primary domain of tourism organizations. Now social media influencers and shared economy companies are top of mind with many consumers and decision markers. These changes have put overwhelming financial pressures on tourism organizations and created an urgent demand for business model evolution. Rather than fearing these forces, now’s the time for leaders to use customer feedback to build new foundations for long-term innovation, growth and sustainability.

OUR CLIENTS

"David Kliman has been a phenomenal asset to San Francisco Travel. David is a true industry professional. He knows the customer as well as the supplier, a unique knowledge set. If you're coming from the hospitality world, there's no one out there quite like David who has the experience, the knowledge and the expertise to pull these factors together and move your organization forward."

"Three words to describe David Kliman: Professional. Effective. High Quality."

Joe D'AlessandroPresident & CEO
San Francisco Travel

"David has a passion for making a difference in the meetings and events industry. David is very woke. He understands the real depth of what diversity, equity and inclusion really means in our industry. Also, when it comes to David, it's all about the person. He has a great sense of humor which automatically puts people at ease. He's incredibly empathetic and compassionate."-- Derrick Johnson, Director of Event Strategy and Development and Chief Diversity Officer, Talley Management Group

"Three words to describe David Kliman: empathetic. strategic. authentic.

Derrick JohnsonDirector of Event Strategy and Development and Chief Diversity Officer
Talley Management Group

"David played an important role in our work with the Salt Lake economic development plan. I've known as a mentor and a facilitator, David has a unique skill set because of his knowledge of the visitor economy and his knowledge of global trends. One of David's most compelling characteristics is his ability to consume and devour information at a very high level and to always look forward as to what's coming next. This served us especially well in Salt Lake."

"Three words I would use to describe David Kliman: Forward Looking, Empathetic Listener, Friend."

Scott BeckPresident & CEO of Tourism Toronto

important News

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